LUMIN ART MUSEUMPATTAYA · THAILAND
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LUMIN · HELP CENTER

Frequently asked questions

Quick answers to help plan your visit.

When does LUMIN open?

LUMIN ART MUSEUM is scheduled to open on 1 December 2026.

What are the opening hours and last admission?

Open daily from 10:00 to 21:00 (GMT+7). Last admission is at 20:00.

What exhibitions and experiences are there?

Explore WEB AR, Immersive Media Art, Snow Experience and the 5D Attraction, plus LUMIN Friends and goods, Korean food, cookie making and K-POP. See the exhibition sections for details.

How do individual tickets and passes differ?

An individual ticket covers the selected attraction. ART PASS includes WEB AR and Immersive Media Art; ALL PASS includes all four attractions. Check the inclusions on each ticket before buying.

Where can I check adult/child prices and discounts?

Current adult and child prices and discounts are shown in the ticket section. Select your tickets and check the final amount in checkout.

Where can I find my QR voucher?

Log in with the account used to purchase and open My Tickets. Present your QR voucher on site and follow the staff’s instructions.

Where is LUMIN and how do I get there?

LUMIN is in Pattaya, Thailand. The Google Maps Plus Code is VVRR+RV8. Use the map and directions buttons in the location section below.

How do I ask about changes, cancellations or refunds?

These require checking your order. Connect to an agent and provide your order number and question. Ask an agent about child eligibility or other details that need confirmation.

What form does the admission ticket take?

Your admission ticket is a LUMIN character RFID card. Use its loaded balance at all facilities.

What is the ALL PASS ฿100 free top-up benefit?

An eligible promotional ALL PASS purchase includes a free ฿100 top-up on your character RFID admission card, including advance purchases. Use the loaded balance at all facilities. Check benefit eligibility on the purchase screen.

Where can I use the balance on my RFID card?

Use the loaded balance on your character RFID card at all LUMIN ART MUSEUM facilities. The free ฿100 ALL PASS top-up works the same way. Use is limited to the available card balance.

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