Terms of Service
Last updated: 2026-10-01
Article 1 (Purpose)
These Terms define the rights, obligations and responsibilities of the Company and users in connection with the online sale of digital vouchers exchangeable for admission tickets to Lumin Art Museum, operated by PMA Thai in Thailand (the “Service”).
Article 2 (Definitions)
① “Company” means EZM Co., Ltd. (주식회사 이지엠), which operates the online platform luminartmuseum.net and provides the digital voucher sales service under these Terms. ② “Platform” means luminartmuseum.net and its associated web and mobile environments through which the Company provides digital voucher sales, payment processing, information and customer support. ③ “Service” means the sale of digital vouchers exchangeable for Lumin Art Museum admission tickets through the Platform and all related services. ④ “Voucher” means a digital certificate sold by the Company through the Platform that can be exchanged for a Lumin Art Museum admission ticket. Actual admission tickets are exchanged and used on site or through partner channels designated by the Company. ⑤ “Partner” means PMA Thai, which operates Lumin Art Museum and is responsible for exhibition planning, operations, admission management and on-site services. ⑥ “User” means a member or non-member who uses the Company's services under these Terms. ⑦ “Member” means a person who has provided personal information to the Company and completed membership registration, enabling continued use of services through the Platform.
Article 3 (Publication and Amendment of Terms)
① The Company publishes these Terms on the initial Service screen so that users can easily access them. ② The Company may amend these Terms to the extent permitted by applicable laws. ③ When amending these Terms, the Company will give at least seven days' prior notice specifying the effective date and reasons for amendment. ④ The interpretation and application of these Terms are governed by the laws of the Republic of Korea.
Article 4 (Membership Registration)
① Users may apply for membership using the form prescribed by the Company. ② The Company will approve registration unless there is false information, a technical issue or another such reason.
Article 5 (Services Provided through the Platform)
① The Company provides the following services through the Platform: 1. Sale and payment processing of digital vouchers exchangeable for Lumin Art Museum admission tickets. 2. Information on voucher use, exhibitions and visitor guidance. 3. Customer support, including purchase history and cancellation/refund requests. ② The Company operates the online digital voucher sales platform. The Partner (PMA Thai) is responsible for actual exhibition planning and operations, admission control, safety management and on-site services. ③ Voucher prices, inclusions, validity periods and conditions of use are determined under agreements with the Partner and disclosed in advance on the Platform. ④ The Company may change all or part of the services provided through the Platform for operational or technical reasons, with advance notice of the changes.
Article 6 (Use of Vouchers)
① Vouchers may only be used within their stated validity period. ② Vouchers cannot be exchanged for cash. Refunds are subject to the refund policy. ③ Lost or stolen vouchers will not be reissued.
Article 7 (Exemptions and Limitations of Liability)
① As the operator of a platform for digital voucher sales and payment intermediation, the Company is not liable for matters relating to exhibition content, operating schedules, on-site services or admission restrictions provided by the Partner, except as otherwise expressly required by law. ② The Company is exempt from liability when unable to provide services due to force majeure, including natural disasters, war, terrorism, epidemics, government orders or telecommunications failures. ③ The Company is not liable for losses attributable to users, including failure to use a voucher, late arrival, loss or failure to verify identity. ④ The Company does not permit the transfer, resale or commercial use of purchased vouchers and is not liable for disadvantages arising from violations of this restriction. ⑤ The Company does not assume direct liability for accidents, losses or disputes caused by the Partner's intent or negligence, but may cooperate to minimize harm to users to the extent required by applicable law.