Refund and Cancellation Policy
Last updated: 2026-10-23
Article 1 (Scope)
This policy applies to digital vouchers sold on luminartmuseum.net and exchangeable for admission to LUMIN ART MUSEUM.
Article 2 (Free cancellation of unused vouchers)
Unused dated vouchers are eligible for a full refund without a cancellation fee until 17:00 on the day before the visit, Thailand time GMT+7 (Asia/Bangkok). No cancellation fee is charged based on the number of days since purchase. Example: for a visit on December 1, 2026, the free-cancellation deadline is November 30, 2026 at 17:00 Thailand time (GMT+7), equivalent to November 30, 2026 at 19:00 Korea time (GMT+9). Unused undated vouchers may be cancelled for a full refund without a cancellation fee before their validity expires.
Article 3 (Restrictions)
New cancellation requests are blocked at or after 17:00 on the day before the visit, Thailand time (GMT+7). No-shows are non-refundable. Vouchers verified as used by QR, exchanged for physical admission tickets, or marked as used by the venue are not refundable. Mandatory rights under applicable law remain unaffected.
Article 4 (Packages)
A package is considered used once any included exhibition has been used. Individual components cannot be separated for partial cancellation or refund. Unused packages qualify for the same free-cancellation terms in Article 2.
Article 5 (Requests and refund processing)
Submit your order reference through the website cancellation function or a one-to-one inquiry. Eligibility is assessed using the time your request was received before the deadline. The venue does not directly refund online purchases. Refunds are made to the original payment method. The time for a refund to appear depends on the payment provider, card issuer or bank. We deduct no cancellation fee; however, exchange-rate changes and separate issuer or bank charges may affect the converted amount.
Article 6 (Cancellation email)
Once cancellation is confirmed through the payment provider, we send the order reference, cancelled amount and currency, visit date and refund guidance to the purchase account email. Failure to receive the email does not invalidate the cancellation. Check your spam folder or contact us through a one-to-one inquiry if necessary.
Article 7 (Venue cancellation and force majeure)
If the admission service cannot be provided due to venue operations, natural disasters or government orders, the payment will be refunded in full.
Article 8 (Contact)
Telephone: +82-1899-8296 / Email: ruminartmuseum@gmail.com / Website one-to-one inquiry
Cancellation requests are reviewed by an administrator before a PG refund is executed. Submission does not immediately cancel the payment. Only valid unused-ticket requests received before the deadline qualify. An on-time request may be approved and processed after the deadline.